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Link Building and Link Management Update

Monday, June 22nd, 2009

Raven just launched a major upgrade to our link management system. It includes an update to the Link Manager, Website Directory, and the addition of a new Contact / Lead Manager for link building.

Improved Website Directory

The Website Directory is now faster and more informative. It includes a much bigger website snapshot and lists any links, contacts or tasks associated with it.

Website Directory Screenshot

Smarter Add Link Form

Adding a new link via the updated Raven Firefox Toolbar is now a lot smarter. If you’ve created a link record for a website before, and then attempt to add a link to the same website, Raven will ask you if you want to create a new link or use an existing link record. This feature is perfect for links that were saved with the status of Queue or Requested, but have since then become Active.

New Link Form Screenshot

New Contact / Lead Manager

There’s now a Contact Manager that can help you better manage relationships with website owners and editors.

Contact Manager Screenshot

Watch the Video


Coming Very, Very Soon!!!

We’re almost finished completely rewriting the Reporting system. It will include:

  • Unified Template Style
  • Cover Sheet, Table of Contents, and Custom Summary Page
  • Reports for All Major Tools
  • An Amazing Report Wizard for Creating Custom, Branded PDF Reports

White Labeling and Google Analytics integration is also right around the corner. The next several weeks are going to be very exciting.

SERP Tracker API Now Available

Tuesday, June 16th, 2009

We’ve been testing the SERP Tracker API for quite some time. We’re excited to announce that it’s finally available for all Raven users. The API will enable developers to incorporate SERP tracking into their own applications.

The API allows you to add and remove keywords, and retrieve rank results. API keys are unique for each Profile in Raven, so you will need to generate a new API key for each Profile.

In order to access the API, you must be an account owner or sub-user with Admin rights. To create an API key, visit the Profile Dashboard page and click on the Get API Key link at the bottom of the page. When you click on it, it will generate a new key and also reveal links to the API documentation and API testing tool.

The Facebook Vanity URL Fiasco

Wednesday, June 10th, 2009

At the stroke of midnight on Friday, June 12 (technically Saturday at 12:01 AM EST), geeks all around the world will frantically login to Facebook with the attempt to land as many great vanity URLs as they can. Unsuspecting businesses around the world will think they have nothing to fear. Or do they?

There is an enormous flaw with the Facebook vanity URL registration. If you intend to register your company’s vanity URL, there is a very good chance you won’t be able to. Unless your company had a Facebook page setup prior to May 31, 2009 AND has at least 1,000 fans, you will not be eligible to claim your vanity URL during the first round of registration (the second round begins June 28, 2009).

On the flipside, if you are Joe Schmoe with a dummy profile account, you can grab that same company vanity URL, no questions asked. Unless a company has registered with Facebook to prevent the registration of their business name, the vanity URL is up for grabs. Facebook of course made it so you can’t fill out their prevention ticket, unless they provided you with a registration number to do so. I know what you’re thinking, “I’ll just have my company signup for a Facebook profile and grab it.” Wrong. Facebook does not allow companies to setup profiles, only pages. And that is where this horrible fiasco will begin.

Thousands of great brand names will be available for users to grab, because so few companies actually have over 1,000 fans. And what about the companies that have over a dozen Facebook pages setup by fans that have exceeded the 1,000 fan requirement? Take Audi, for example. There are 8 Audi Facebook pages eligible to register the vanity URL /audi/. What happens if it is a “hate” account? Twilight has a fan page called “Twilight Sucks” with over 3,000 fans. They are going to be eligible to grab the vanity URL for Twilight because they meet all of Facebook’s requirements.

Although Facebook says vanity URLs are permanent and can’t be transfered, they do reserve the right to remove the vanity URL from you. There are always loop holes, of course. Take a company like SAS for example. You could create a Facebook profile with the name Sarah Ann Stevens and claim the vanity URL /sas/. It would be hard for SAS to make a valid claim to Facebook when the person who registered it was only using their initials. And just like that a Fortune 500 company vanity URL is gone.

Your last line of defense is to fill out an Intellectual Property Infringement claim. We all know how big of a pain it is to reclaim Twitter accounts, do you really think Facebook will be any better?

Update: The registration number is your registered trademark number. My SAS example is invalid b/c the URL must be five characters long.

Taylor Pratt is a Search Marketing Specialist at nFusion. You can follow him on Twitter.

What’s the Deal with zi.ma and kl.am?

Wednesday, March 18th, 2009

Most people have heard of zi.ma, a URL shortening service by Martin Bowling. Martin was hosting zi.ma on the server of a mutual friend.

There were times in the recent past when zi.ma went down. At least once or twice, we helped fix zi.ma for Martin for free and because we wanted to help him and we really liked his service.

Martin then became unable to maintain the website, because of personal reasons and left zi.ma in the hands of our mutual friend. This mutual friend decided that he didn’t want to host zi.ma anymore (for personal reasons), not too mention it was very costly to host it and it needed work to maintain it.

Long before this occurred, we’ve had plans to make our own URL shortener. We mainly wanted it to enhance several tools that we are building into Raven. We also planned to make it public with it’s own brand, which we recently did.

Shortly after launching kl.am, this mutual friend told us that he was shutting down the server that had zi.ma on it. It was communicated to us that there were NO plans to move or keep the zi.ma service working anywhere. At the time we were contacted, the site and service were already out of commission.

We agreed to take the database and convert it to work with kl.am so zi.ma links could continue to work. It was our understanding that if we didn’t do this, zi.ma would no longer exist and all of the links would remain broken. So we decided it was best for everyone, including Martin, to go ahead and help him keep those links alive, but through our service. So that’s what we did.

There are key things to take away from this:

1. At our own cost and for the betterment of the community, we chose to help keep the zi.ma links functional.

2. The kl.am code is COMPLETELY different and unique from the zi.ma code. We did not take or steal any code that Martin wrote.

3. zi.ma and it’s links redirect to kl.am because we have no other place to direct it to.

4. We are willing to do anything Martin wants us to do with the data, short of running his service for him. If he wants us to disable the links, we will. If he wants the data, he has it. We’re willing to help him out in any way.

We are good guys who are just trying to help out. We didn’t mean to harm zi.ma, Martin or anyone else. We’ve helped him out before and we thought we were helping him out this time. However, for some reason we’re quickly getting demonized for making his links continue to work, when as far as we knew, zi.ma had become unsupported and not functional.

Jon Henshaw to Speak at PubCon About Top SEM Tools and Twitter Marketing

Wednesday, February 11th, 2009

PubCon South

WebmasterWorld’s PubCon is an educational conference and industry trade show programmed specifically for Web professionals and website owners. Its main focus is Search Engine Marketing and it’s known in the industry for being one of the best conferences for networking (and partying.)

I’m excited to be speaking on two panels at their PubCon South event. The first panel is Top Secret Tools of The Trade:

Successful search engine marketers should be armed with the tools of the trade to make their lives easier. This panel will review some of the well-known SEM tools, and some that are not so well-known. This session will cover SEM techniques from both basic research tools and advanced paid tools. Knowing how to interpret the data they provide is just as important as knowing which tools to use.

The second panel is The Twitter and Micro Blogging Revolution:

Tell me your life story in 140 characters or less! That is tough to do, but someone can promote or criticize your brand in that space. This panel will look at real world microblogging through Twitter and other outlets to drive website traffic and branding campaigns.

PubCon South is being held in Austin, Texas, March 11-13, 2009. You can register at https://secure.pubcon.com/register.htm and they have early bird specials if you register early.

Contextual Help and Messaging in Web Applications

Monday, February 9th, 2009

I’ve always been a big fan of contextual feedback and help in Web applications. For those who are unfamiliar with contextual help, it’s the act of providing support details that are directly related to the function you’re currently using.

Contextual help can be implemented in multiple ways. The most common implementations use modal and sliding windows. Here a few examples:

Instant Amber Child Safety Signup Form
InstantAmber Form

Raven “Question Mark” Rollover
Raven Contextual Question Mark Help

Raven Help Slider
Raven Contextual Slider Help

Contextual Messaging

Contextual help can also be extended to messaging platforms for Web applications. While most messaging systems allow you to mimic email functionality — they have a subject line and message — most do not automatically provide context in relation to the tool or area of the Web application. For example, if you’re managing data in a particular area of an application and you want to message a teammate about the data, you usually have to leave the section you’re in and create a new message in the messaging section. Then you have to leave a reference for the data (and area of the site) that you want the user to look at within the subject and message.

Contextual messaging goes a step further by automatically referencing the data and area of the website for the recipient(s) of the message. One way contextual messaging can be achieved is by adding a smart “New Message” link on every page of the application. That’s exactly what we did for Raven messaging system.

In Raven, you manage websites inside of profiles. It may be that User 1 is managing a website in Profile 1, while User 2 is managing a website in Profile 2. Now, lets say that User 1 is going over links that have been built for the website in Profile 1 and they have a question for User 2 about a link they created. User 1 could click on the “New Contextual Message” link and send User 2 a message.

Raven Contextual Reference in Messaging

What’s special about the message is that it includes a reference link to the section that User 1 was in, including the website and profile they were managing. If User 2 was in a Profile 2, and they read the message, they could click on the reference link and it would switch User 2 to Profile 1, change the website they were managing to the one that was referenced in the message, and also take them to the area User 1 was in when they created the message.

If all of that completely went over your head, here’s the takeaway:

  1. Allow users to create new messages anywhere within a Web application
  2. Have the system automatically reference the section you’re in
  3. Provide reference text and a link to the section in the message

Contextual messaging is powerful, because it reduces miscommunication. In most case, when people are writing messages to their teammates, they’re making gross assumptions of context. However, when recipients send contextual messages — ones that include referential links and copy — it greatly increases their ability to fully understand and properly respond to the message.

New Feature: Messaging and Alerts

Thursday, February 5th, 2009

Messaging and Alerts

Messaging and Alerts gives you the ability to communicate and collaborate with other team members on your account. There’s a new Inbox link located on the upper left corner of your screen.

Messaging Screenshot

The Inbox works similar to popular messaging systems like Facebook. You can even start typing the name of a co-worker and they will automatically appear. You can also type all to send a message to everyone on the account.

Messaging Screenshot

You can even create contextual messages from any page in Raven by clicking on the new message icon, located next to the bug form icon.

Messaging Screenshot

When you create a contextual message, it will include a reference link in the message. Recipients will be able to click on the link and it will automatically change their profile and website to the referenced website and take them to the page the message was initiated on.

Messaging Screenshot

The messaging system also supports system alerts. For example, in the Link Manager you can choose to be notified if a link changes (e.g. disappears, nofollow is added, etc…) and you will be notified in your Inbox.

Messaging Screenshot

You can also specify how you get notified in your account settings. For example, you can specify whether or not you want email alerts for new messages, newly assigned tasks, overdue tasks and link change alerts.

Messaging Screenshot

Powncing Yourself to Death

Friday, January 2nd, 2009

Twitter is notorious for having their servers go down and for having a limited feature set. So how in the world did they outlast Pownce and drive them to their extinction?

Pownce had everything going for it. It had a slicker UI, an AIR app, and better uptime than Twitter. It was also a collaboration that involved Kevin Rose of Digg and it was supposed to be the Twitter-killer that nobody saw coming. However, due to numerous internal conflicts and marketing mistakes, Pownce never took off and it ultimately shut down on December 15, 2008.

Conflict

Alleged infighting with a major influencer, Kevin Rose, worked against Pownce. It spilled out publicly and ultimately led Kevin to promote the competing service (Twitter). In fact, today Kevin Rose has one of the highest number of followers on Twitter.

Branding

Twitter is a brilliant brand. Twitter is slang for chatter and tweeting is the act of chatting. It’s something that people can immediately identify with. Whereas Pownce, is well, Pownce. It’s difficult to relate to and really has nothing to do with the service. Not to mention, it sounds violent.

Features

Pownce was betting that their expanded feature set would steal people away from Twitter. Twitter can only send 140 characters of text, period! Whereas Pownce had ratings, events, files and more. To any sensible business-person or marketer it would seem that Twitter didn’t have a chance.

However, in the paradox that is sometimes the Internet, Pownce made a fatal flaw. They cut off the ability for developers to innovate, market and create buzz around the service. Sure, they had an API, but it would only allow people to tap into the data, not innovate the service.

Twitter on the other hand, possibly by accident or simply because they were distracted by server failures, sat by and did nothing. Instead, they pushed their API and allowed third party developers to create whatever they wanted. That resulted in incredible user supported tools like TweetDeck, TwitPic and TweetStalk. Twitter’s lack of interference (and lack of innovation) actually propelled its popularity.

Too Late

Sometimes you really can be too late to a party. In spite of Twitter’s service outages, their users continued to be loyal to the service and hold out hope for its improvement (it was inevitable really, just a matter of time.) While Pownce, with its lame branding, public conflict and over-developed features, wasn’t enough to dethrone Twitter. The end result was a promising competitor that ultimately pownced itself to death.

Songbird: That’s One Gassy Bird

Monday, December 8th, 2008

Most people have heard of Songbird, an iTunes alternative that’s based on Mozilla and embraces open formats. In fact, In the Jungle recently showcased 10 things Songbird can do that iTunes can’t. However, what most people don’t know is that Songbird suffers from chronic flatulence. This can be seen throughout their blog, where almost every image of their mascot is farting.

Apples give it gas

Bird Bite

Guitars give it gas

Music

It’s even inspired by gas

Art

Eating sushi gives it gas

Sushi

Frisbee definitely gives them gas

Frisbee

Hang gliding gives it gas

Hangliding

Juggling chainsaws gives it gas

Juggling

Shaving its feathers gives it gas

Shaving

Watching one of their own split in half gives them gas

Split

Selecting music on a jukebox gives it gas

Jukebox

Understandably, carrying a hammer 3 times its size gives it gas

Hammer

In zombie form, no gas. As ninjas, gas.

Ninjas and Zombies

Surfing gives it gas

Surfing

Bicycle accidents give it gas

Bicycle

Jackhammering…you guessed it, gas!

Jackhammer

Even as a Star Wars character…gas!

R2D2

Circus tricks give it gas

Circus

Hot dates give them gas

Date

Not surprisingly, beer gives it gas

Beer

Laying bricks gives it gas

Brick Laying

Being a train conductor gives it gas

Train

Murder makes it gassy

Murder

Using an inefficient handcar gives it gas

Handcar

Gas helps give an extra oomph for jet packs

Jet Pack

Guitar playing ninjas give it gas

Guitar Ninja

Cheesecake definitely gives it gas

Cheescake

Who wouldn’t have gas while doing this?

Weightlifting

Rock concerts give it gas

Rock

Slides give it gas

Playground

Not sure which is more stinky, but they are still gassy

Sardines

Spotters are surprisingly not gassy

Spotters

Surveys give it gas

Survey

Possibly the source of the gas

Bugs

Ruining a Delorean with its gas

Delorean

Amusement parks make them all gassy

Roller Coaster

Stronger, better and gassier

Test

Even in space, it has gas

Space

How Twitter Rocked PubCon

Monday, November 17th, 2008

I’ve been to several PubCon conferences in the past, but this year something different happened. It wasn’t that there were more panels and the speakers were better than ever (which they were). Instead, it had more to do with the conversations going on in the background — something I call the Twitter effect.

1) Networking on Steroids

At past PubCons, I was greatly limited to meeting the people I already knew (very few people) or taking a chance meeting a new person. If I did meet new people, it would usually be at a well publicized event and I would often leave only getting to know a handful of people. In fact, it really came down to how much energy and effort I wanted to put into walking up to complete strangers to see if they would talk to me.

Twitter and the #pubcon hashtag changed everything I knew about conference networking this year. By simply tweeting, following and replying to other Twitter users using the #pubcon hashtag, I was able to discover and interact with a plethora of new people that I otherwise wouldn’t have met. Some people were social superstars, like Joanna Lord of The Online Beat, who was easily the friendliest and easiest person to meet. While others were comedians, like Brian Carter of Get More Faster, who could be found at just about every event. What they all had in common was a desire to meet new like-minded people and to have fun.

There were numerous times where I would find myself tweeting in a session, only to find out that someone else I knew (and in some cases didn’t know) was tweeting in the same session. That resulted in numerous tweets about where I was in the room and meeting up with them after the session. None of which would have occurred without Twitter.

2) Real-Time Criticism & Praise

Another new phenomenon for PubCon was real-time criticism and praise of speakers and sessions — something SXSW attendees and speakers know well. During each day, there was constant chatter about how good or awful certain sessions were. The significance of this was that it influenced attendees to sometimes abandon a session for another. A typical tweet that was echoed throughout the conference looked similar to this tweet about a podcast session.

I was hoping the podcast session at #pubcon would be more than 101 level. Considering moving to another session.

While many others were much more positive, like Kate Morris’ tweet about a linking session.

great session for linking information. If you’re not in here you’re missing it. :) #pubcon

One of the most interesting things I witnessed during the sessions were the speakers themselves. On many occasions speakers who were not currently speaking were very active on Twitter and were often times interacting with the audience.

3) Event Scheduling

Unlike previous years, PubCon either had sanctioned parties or you had to know someone to know where the cool kids were going. This year the barriers for get-togethers were torn down (mostly). People like Dan Perry helped organize events like the in-house drinks and dinner party. The impromtu method of using Twitter to announce and organize the party proved to be very successful. Dan had expected about twenty people to show up, but word spread via Twitter and Bruce Clay (and associates) and consultants from Market Motive showed up in force.

The entire week involved constant tweets that went into the early morning, publicly letting people know where they were going and where the action was. Twitter was even used to help remind people when and where events were, like the SearchBash hosted by Live and the Charity Poker Tournament hosted by Purpose, Inc., Planet Chiropratic.com, EasyTweets and others. Twitter was also used by PubCon’s evangelist, Joe Morin, to keep people in the loop about ongoing events.

Twitter also helped me find and connect with friends that I probably would have lost touch with during the night. For example, Twitter helped me hook up with Brian Chappell, Ben Cook, Taylor Pratt and several others for 5AM breakfasts and unnecessary continuous drinking at the Breeze.

Lastly, I was able to also take part in some publicity opportunities, like the interview I did with TechZulu about Raven. I then had the pleasure of buying Chris Darbro, Amanda Coolong and the rest of the TechZulu crew a round of drinks later that night.

Conclusion

Twitter + PubCon = Rocks!